Senior Systems Support Analyst
Job Description:
The TeamAdvanced Process Solutions is an organization focused on process automation tools and technologies for Fidelity's critical business processes and driving significant improvements in those processes - both local to individual businesses and cross-enterprise.
This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities.
We are looking for a Senior Systems Support Analystbased inSalt Lake City, Utahand will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications.
Additionally, the analyst will be responsible for deployment, monitoring, testing, and troubleshooting of customer environments.
The Expertise You Have (The order of these bullets do not matter)Bachelors' Degree in a technical discipline or equivalent experience.
Familiarity with Linux operating environment required.
4
years previous customer support experience required.
The Skills You Bring Excellent written and verbal communication skills required.
Your ability to solve and resolve difficult, technical problems is required.
Your ability to work in a team-oriented environment is a must.
You will need to bring solid project management skills.
Client/Server Application Support a plus.
1
years' experience writing Oracle SQL queriesExperience with Microsoft Office tools required.
Application Administration or support experience preferred.
Linux systems administration experience is a plusThe Value You DeliverYou will serve as single point of contact for our customersYou will be asked to Investigate and troubleshoot incidents raised by customersYou will assist XTRAC Application Administrators with workflow related questions, requests, and issuesYou will provide project planning and managementYou will be asked Produce weekly status reports as well as provide business context analysis of feature enhancementsYou will capture and document end-user requirementsYou will be expected to represent the customer when designing new software featuresYou will participate in an on-call rotation and provide 24x7 support.
Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.
We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.
We are proud of ourdiverse and inclusiveworkplace where werespectand valueour associates for their unique perspectives and experiences.
For information about working at Fidelity, visit Fidelitycareers.
comFidelity Investments is an equal opportunity employer.
Please see below for the salary range for work locations in Colorado only:
N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:
N/APlease see below for the salary range for work locations in California only:
N/APlease see below for the salary range for work locations in Washington only:
N/ACertifications:
Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.
We help people invest and plan for their future.
We assist companies and non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Honored with aGlassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023.
And you don't need a finance background to succeed at Fidelity--we offer a range of opportunities for learning so you can build the career you've always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling Dynamic Working.
Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks.
These requirements are subject to change.
We invite you toFind Your Fidelityatfidelitycareers.
com.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email toaccommodations @fmr.
com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested.
This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history, depending on the role.
Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances:
Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.
Recommended Skills Administration Business Processes Business Requirements Communication Customer Service Finance Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
